Privacy Policy

This policy explains how QESHTA Apparel collects, uses, and protects your personal data when you browse the store, create an account, save products, place an order, or contact us. It applies to all customers shopping with QESHTA in Egypt.

We handle personal data in line with the Egyptian Personal Data Protection Law No. 151 of 2020 and the Consumer Protection Law No. 181 of 2018, alongside widely accepted ecommerce privacy standards. By using the store you agree to the practices described in this policy.

• Account details such as name, email address, phone number, and password.
• Order details including selected items, sizes, shipping address, and delivery notes.
• Wishlist and cart activity used to keep your shopping experience consistent.
• Technical information such as browser, device, page activity, and security logs.
• Marketing preferences when you choose to receive collection notes or newsletters.

We do not collect or store full card numbers. Card payments are handled on the secure systems of the payment provider.

We use your data to create and manage accounts, confirm and fulfil orders, arrange delivery and cash-on-delivery collection, handle returns and refunds, prevent fraud, respond to support requests, improve the store, and send marketing only where you have opted in.

QESHTA relies on trusted service providers for authentication, database hosting, product image storage, analytics, payment processing, delivery, and email. They may process your data only as needed to provide their service to the store and are expected to keep it secure.

The store keeps session tokens, cart contents, wishlist items, and preferences in your browser so the experience stays consistent. You can clear this data through your browser settings, but doing so may sign you out or remove saved shopping activity.

Some of our service providers store and process data on secure servers located outside Egypt, including within the European Union. Where data is transferred internationally, we take reasonable steps to keep it protected to a standard consistent with Egyptian law.

We keep personal data for as long as your account is active or as needed to provide our services, meet tax and commercial record-keeping obligations, resolve disputes, and enforce our agreements. When data is no longer required, we delete or anonymise it.

Access to customer data is restricted to authorised team members and protected by encryption in transit, role-based access controls, and audited administrative tooling. While no method of transmission or storage is completely secure, we work to protect your information and to notify you and the relevant authorities of any material breach as required by law.

You can update your details from the account page, opt out of marketing at any time, request a copy of the personal data linked to your account, or ask us to delete your account. We respond to verified requests within a reasonable period.

Under the Personal Data Protection Law No. 151 of 2020 you have the right to access, correct, and request deletion of your personal data, and to withdraw consent to marketing. Under the Consumer Protection Law No. 181 of 2018 you have the right to clear product information, fair pricing, and to return eligible online purchases. Unresolved consumer complaints may be escalated to the Egyptian Consumer Protection Agency.

I cannot sign in. Confirm the email linked to your account, then sign in again. If the problem continues, contact support with your account email.

How do I track my order? Your order status and history are available on the account page once you are signed in.

Do you offer Cash on Delivery? Yes. Cash on Delivery is available across Egypt, alongside card payment where supported.

For privacy, order, return, or account requests, contact QESHTA support by email at support@qeshta.net or through our official Instagram and WhatsApp channels. Please include the email address connected to your account so we can verify and respond quickly. QESHTA is operated in Cairo, Egypt.